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Communication

 

URA Rx Contact Center

With the goal of improving outcomes, URA Rx maintains a constant flow of information to and from patients, healthcare professionals and clients, all routed through our Contact Center.

The URA Rx Contact Center is staffed with medical professionals.  All URA Rx nurses are healthcare professionals and have professional experience in oncology. They further expand their knowledge with continuous learning opportunities available through our own training programs. Our nurses are caring, empathic listeners, sensitive to cultural diversity and the individual needs of each patient.  Multilingual representatives are available as needed.

URA Rx Contact Center, a dedicated, 24/7 facility, is fully HIPAA compliant and strictly adheres to the Standard Operating Procedures specified by each client.

Patient Education and Adherence Programs 

·         URA Rx nurses emphasize the benefit of adhering to therapy and proactively addressing side effects

·         URA Rx nurses make outbound calls providing treatment reminders and education.

·         URA Rx nurses receive inbound calls addressing concerns of the patient, physician, or caregivers.

Patient Advocacy and Case Management   

·         URA Rx "connectivity" between all members of the health care delivery teams has set URA Rx apart as a leader in Adherence Management support services.

o    Patient

o    Physician

o    NP, PA, Nurses and support staff

o    Health Plan / Payer Case Management

o    Pharmacy Service Providers

o    Pharma / Biotech Manufacturers

Adverse Event Support Services

·         As part of URA Rx’s Adherence Management Programs, nurses complete approved adverse event forms and provide follow-up to the patient's practice.

 




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